Our mission in PetNG is to deliver high-quality products and services that make our customers feel very satisfied and safe every time they do business with us. We realize that we might have some situations when the products are not up to expectations or are delivered in poor condition. In an attempt to make sure that there is customer satisfaction and a smooth process a customer simple, elaborate, and customer-friendly Shipping, Return, and Refunds Policy has been developed.
Refunds and Return Rule
We have a clear and unambiguous policy, and customers can easily work their way around their problems. The domestic and international orders are usually given a 15-day refund policy on undamaged and unused items. Where there are broken or faulty items, we will go out of our way to incur extra costs in order to rectify the situation. Any returns must have a Return Merchandise Authorization (RMA) number, and it can be given after consulting our customer support team. Exact instructions on the procedure of the process of returning will be given when the RMA number is received.
Domestic Orders, Refunds, and Returns
Our privileged customers in Nigeria find the process of claiming a refund or a return an easy one. Should you have a problem, please call our professional customer support center with your order number and a short description of the problem at hand.
Goods that have not been used and are in good condition will be refunded the full amount within 15 days of being shipped. Once the eligibility is established, you will be assigned the RMA number and will receive additional instructions on how to guarantee the safe delivery of the product.
Where there are product damages or defects, all you need is to reach us. After we verify the problem, we will give an RMA number and advise on how to ship the goods back. After recording the receipt and confirmation of the damaged or faulty goods, we will reimburse the customer for her money spent on buying the goods and the delivery charges of the goods back to us. It is also important to realize that, in addition to shipping back to show the cost of returning shipping on confirmed defective or damaged goods, all other shipping expenses incurred in order to get the product back to us will be the customer’s responsibility.
International Orders, Refunds, and Returns
The upside to our international returns policy is that it is like an extension of the domestic one, though a few variations exist. The customers do not pay extra charges on any customs clearance fees, tax, or other expenses on the products brought back to the country of origin. PetNG, however, does not refund any customs fees or any taxes that a customer might have paid on the product when it was first imported to his/her respective country.
Just like in our home policy, we can accept products which have been fully used, but have never been worn/used, provided our customer care management team is informed and an RMA number and returns procedure are given. In cases where it is established that the goods were defective or broken, PetNG will remit some of the amounts that it spent on shipping goods back to their countries of origin.
On the other hand, any other form of international returns, with the customer contacting the company to start the returns process, and the cost of returning the products by the shipping line will be on the customer. Customs and duties taxes, which were incurred at the time of importation originally and paid by the customer to PetNG, cannot be refunded.
Refunds Process
After we have received your defective product and inspected it to ensure the reported condition (used/too heavily damaged or determined to be damaged/defective), we will automatically give you your money back. Usually, this is done 7 business days after verification. The amount that you will be refunded is credited against the original method of payment that you had used when doing your initial purchase. As PetNG can process the refund in 1 working day, the exact timeframe it will be shown on your bank or credit card statement will depend on how long it takes your particular financial organization to process it. We want to offer our customers a smooth, easy, and stress-free conclusion of the refund procedure.
Shipping
To achieve this, PetNG turns to dependable delivery in Nigeria. Our delivery time countrywide averages 15 to 45 days working timeline depending on where you are. Every order is trackable, and you will be able to follow the progress of your package. Shipping is calculated based on your order and trading destination and is displayed on the checkout page. It is transparent and calculated with no fine print. In case you are wondering about the progress of your order, the delivery time of your book, or any other shipping-related information, kindly get in touch with our certified support services department anytime. We aim to ensure every purchase excursion for our customers is both satisfying and pleasurable.
Our Pledge
In the event you need more clarification or you have other inquiries concerning our shipping, returns, and refunds policy, you can always communicate with our customer care office which will proceed to render whatever help you may require. We have put the comfort and satisfaction of you through our products and services as our number one priority. It is also possible to contact us directly via email at info@petng.com.